If an item is missing, damaged or you are not satisfied with it, you may use our contact page to request a refund or replacement item within 30 days of your purchase.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.
Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
Replacements are subject to availability and will be shipped at no additional cost.
Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you will be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
To be eligible for refund or replacement, the request must be made within 30 days of purchase.
Do you accept returns?
We do not accept returns. This policy was instilled to protect the safety of our employees and save you the hassle of re-packing/shipping items. We recommend checking product packaging, details, and reviews of an item before purchase.
What if an item is missing, or if I received the incorrect item?
If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement through our contact page.
If you received an incorrect item in your order, please contact us. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request pictures of the product you received to help in the processing of your refund or replacement request.
How do I cancel or modify an order?
Once your order has been placed you are not able to cancel or make specific changes including removing items and/or changing your shipping address.
You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
Order cancellations by Sound Health Consulting
Your order may be canceled for various reasons including out-of-stock items and payment processing issues.
If your order or item(s) in your order are canceled, we will send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.